LEGAL

REFUND POLICY

Refund and replacement terms for digital music purchased from MarcusColeRadio.com.

Effective Date: July 22, 2026

REFUND POLICY

This Refund Policy applies to digital music purchased from MarcusColeRadio.com and sold by Animar Music Group, based in New Haven, Connecticut.

DIGITAL MUSIC PURCHASES

Because digital music files and access instructions cannot be returned after delivery, purchases of digital singles, albums, and other downloadable music are generally final once the files or access instructions have been delivered.

Please review the product title, description, file information, and price before completing your purchase.

REFUND ELIGIBILITY

A refund or replacement may be considered when:

  • You were charged more than once for the same order.
  • You received a product different from the one you purchased.
  • The delivered file is corrupted or cannot be opened, and we are unable to provide a working replacement.
  • You did not receive the purchased files or access instructions, and we are unable to complete delivery.
  • A refund is otherwise required by applicable law.

A change of mind, accidental purchase, device incompatibility, or dissatisfaction based solely on personal preference generally does not qualify for a refund after the digital product has been delivered.

REPORTING A PROBLEM

Please report delivery or file problems within 14 days of the purchase date.

Include:

  • Your full name
  • The email address used at checkout
  • The order or receipt number
  • The product purchased
  • A brief description of the problem

Send refund and delivery requests to [email protected].

REPLACEMENT AND REDELIVERY

When possible, Animar Music Group may first attempt to resolve the issue by resending the access instructions or providing a working replacement file.

If the problem cannot be resolved, Animar Music Group may approve a full or partial refund depending on the affected product and circumstances.

APPROVED REFUNDS

Approved refunds will be returned to the original payment method. Processing times vary by bank and payment provider. Animar Music Group cannot control how long a financial institution takes to post the refund.

MULTIPLE-PRODUCT ORDERS

When an order contains more than one product, a refund may be limited to the product affected by the delivery or file issue. A problem with one product does not automatically qualify the entire order for a refund.

CHARGEBACKS

Please contact Animar Music Group and allow us an opportunity to resolve delivery, billing, or file issues before initiating a payment dispute. This does not limit any rights available through your bank, card issuer, or applicable law.

OTHER PRODUCTS AND SERVICES

This policy currently applies only to digital music purchases.

Physical merchandise, event tickets, artist bookings, subscriptions, memberships, and other products or services may be governed by separate refund and cancellation terms.

CONSUMER RIGHTS

Nothing in this policy excludes or limits consumer rights that cannot be waived under applicable law.

CONTACT

Animar Music Group
New Haven, Connecticut
[email protected]

NEED HELP WITH A PURCHASE?

For order, delivery, or file assistance, contact Animar Music Group.

© 2026 Animar Music Group. All rights reserved.